Shipping

At Orae, we’re dedicated to delivering your items quickly and efficiently so you can integrate wellness and intentional design into your space without delay. Please review our shipping policy for details on how we process and deliver your orders.

Processing Times

  • Orders are typically processed within 1–3 business days after purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5–10 business days
  • Expedited Shipping: Delivery within 2–5 business days
  • International Shipping: Delivery times vary by destination and may take 7–21 business days

Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or courier issues.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Free shipping may be available for orders over a certain amount—check our website for current promotions.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking details. You can use this information to follow your package’s progress directly with the courier.

International Shipping

Orae ships to most countries worldwide.
Please note that customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

Missing or Delayed Shipments

If your order hasn’t arrived within the expected timeframe, please contact us at info@orae.us. Be sure to include your order number, and we’ll help resolve the issue as quickly as possible.

Returns Due to Incorrect Address

Please ensure your shipping address is accurate before finalizing your order.
Orae is not responsible for packages returned due to incorrect or incomplete addresses. If a package is returned, the customer will be responsible for any additional shipping costs.

Contact Us

For any questions regarding shipping, feel free to reach out to our support team at info@orae.us.

Thank you for choosing Orae!